IMPORTANT - PLEASE READ
ANY UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED.
We ship from multiple distribution warehouse locations so we ask please DO NOT ship returns to our store location. You must get approval from us prior to returning goods.
By submitting this information,you have agreed to our return policy and our returns manager will review and approve the return if it falls within our return policy. Once we approve a return, we will provide instructions and RMA # (Return Merchandise Authorization Number) and additional instructions.
You will be responsible for return shipping cost when returning non-defective merchandise. We recommend you
use CANPAR, UPS or FedEx so that you can provide us with a tracking number. Once the merchandise has arrived at the warehouse we instruct you to ship it to, the goods will be inspected upon receipt, and a refund will be issued if merchandise can be returned to inventory and resold. Returned merchandise must arrive in new and unused condition in the original packaging materials. Credit Card purchases will be refunded to the account you provided when you placed your order.
Do not sign for shipment until you have verified number of pieces and for damage. If shipment is short or damaged have driver make a signed notation on freight bill as to shortage or damage. If concealed damage is discovered later, save shipping carton and notify carrier WITHIN 15 DAYS to inspect and issue concealed damage report.
FILE CLAIM PROMPTLY. DO NOT RETURN ANY MERCHANDISE WITHOUT WRITTEN INSTRUCTIONS.