Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.|
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|
ANY UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED.
We ship from multiple distribution warehouse locations so we ask please DO NOT ship returns to our store location. You must get approval from us prior to returning goods.
By submitting this information,you have agreed to our return policy and our returns manager will review and approve the return if it falls within our return policy. Once we approve a return, we will provide instructions and RMA # (Return Merchandise Authorization Number) and additional instructions.
You will be responsible for return shipping cost when returning non-defective merchandise. We recommend you
use CANPAR, UPS or FedEx so that you can provide us with a tracking number. Once the merchandise has arrived at the warehouse we instruct you to ship it to, the goods will be inspected upon receipt, and a refund will be issued if merchandise can be returned to inventory and resold. Returned merchandise must arrive in new and unused condition in the original packaging materials. Credit Card purchases will be refunded to the account you provided when you placed your order.
Do not sign for shipment until you have verified number of pieces and for damage. If shipment is short or damaged have driver make a signed notation on freight bill as to shortage or damage. If concealed damage is discovered later, save shipping carton and notify carrier WITHIN 15 DAYS to inspect and issue concealed damage report.
FILE CLAIM PROMPTLY. DO NOT RETURN ANY MERCHANDISE WITHOUT WRITTEN INSTRUCTIONS.