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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Returns
 

ANY UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED.

We ship from multiple distribution warehouse locations so we ask please DO NOT ship returns to our store location. You must get approval from us prior to returning goods.

In order to return or exchange an order, start by contacting our return department Returns Department at returns@alfaplanhold.com. Please include the following information, order number, your name and the reason for the return or exchange (i.e. I was shipped an incorrect item, I ordered a wrong item ect.)

By submitting this information,you have agreed to our return policy and our returns manager will review and approve the return if it falls within our return policy. Once we approve a return, we will provide instructions and RMA # (Return Merchandise Authorization Number) and additional instructions.

You will be responsible for return shipping cost when returning non-defective merchandise. We recommend you use CANPAR, UPS or FedEx so that you can provide us with a tracking number. Once the merchandise has arrived at the warehouse we instruct you to ship it to, the goods will be inspected upon receipt, and a refund will be issued if merchandise can be returned to inventory and resold. Returned merchandise must arrive in new and unused condition in the original packaging materials. Credit Card purchases will be refunded to the account you provided when you placed your order.

RETURN POLICY Authorized returns will be refunded in full minus a 25% ($25.00 minimum) restocking fee and minus shipping. Refunds will not be made on merchandise that is fully or partially assembled. All returned merchandise must in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards. We do recommend that you use a shipping company such as CANPAR, UPS or FedEx that offers a tracking feature when making a return shipment.
Items must be returned within 10 days of the delivery date.
Returns must be shipped within 5 days after we issue the RMA number to you.
Returned items are subject to a 25% ($25.00 minimum) restocking fee, minus shipping cost.
Restocking fees are not charged if AlfaPlanhold.Com is found to be in error.
Restocking fees are charged if customer refusing shipment without return authorization.
All items must be returned in the original packaging, and must be in a new-like resellable condition.
Replacement Parts are non-refundable.

DAMAGES: IMPORTANT * BEFORE ACCEPTING SHIPMENT FROM CARRIER YOU MUST INSPECT THE OUTER SHIPPING CONTAINER FOR SIGNS OF DAMAGE

Do not sign for shipment until you have verified number of pieces and for damage. If shipment is short or damaged have driver make a signed notation on freight bill as to shortage or damage. If concealed damage is discovered later, save shipping carton and notify carrier WITHIN 15 DAYS to inspect and issue concealed damage report.

FILE CLAIM PROMPTLY. DO NOT RETURN ANY MERCHANDISE WITHOUT WRITTEN INSTRUCTIONS.


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